It is one thing to tell employees to be customer focused; it is another entirely for your employees to be driving continuous improvement in customer service, day in and day out, year after year.
- Are your front line employees and senior executives fullyÂ alignedÂ on vision, strategy, and values?
- Could your employees be moreÂ focusedÂ on your strategic agenda in their everyday work?
- Could they be taking moreÂ initiative and ownershipÂ for organizational results?
- Are they looking for ways toÂ improveÂ your business day after day?
- Are teams across your organizationÂ alignedÂ around a common purpose and plan, or mired in turf wars, competing priorities, and hidden agendas?